FAQ

I'm interested but still have some questions and would like to speak with a person before I order. Is that possible?

Of course! Feel free to drop us a message (here) with your contact details and our Sales Specialists will contact you in our working hours.

Why should I buy from CelestaPRO?

We ship genuine, brand name products at industry-low prices. Unlike our competitors, our products ship from South Korea by the best rates, which means fast shipping, tracked packages and top-notch customer service.

Are the products authentic?

All products are 100% authentic and are manufactured by approved and certified by MFDS (Ministry of Food & Drug Safety) Korea producers, which means that all products have valid certificates and MSDSs.

What are the customer service hours of operation?

Hours of operation for live representatives are Monday – Friday 9AM – 7PM (GMT+9).

After hours, please email us at info@celestapro.com and we will get back to you within one business day.

Or contact us via provided messengers: here

Payment methods

Dear Customer,

For your comfort, we’ve integrated online payment system so that you’ll be able to make payment via Visa, Mastercard and other.

Please note that due to many reasons we are using Russian payment provider YooMoney (https://yookassa.ru/en/about/). YooMoney is the service for accepting online payments, it was designed and launched by YooMoney in 2013.

YooMoney provides a Proper level of security
Once a year YooMoney receives the PCI DSS certificate i.e. passes the test by the Visa and Mastercard payment system standards. YooMoney uses only secure connections for exchanging confidential information and requires HTTPS where necessary.

While checkout you’ll be redirected to YooKassa secure page where you’ll need to enter your credit card details.

If you’ll have any doubts about this payment method you can contact us and we’ll give you all the necessary information about the security of this payment provider. Or you can choose Alternative payment methods.

Ordering on celestapro.com

Item search: To easily browse our catalog, select a category from the navigation menu. If you wish to find something more specific, use our filters or the website search option. Product information :On each product page, you will find a description and the composition of the item.

How to order:

  • From the item page, select the desired product.- Add the product to your Shopping Bag.
  • Once you have finished shopping, click on Shopping Bag.- Select a shipping method and a payment method.
  • Enter your shipping details and on the following page, your payment details.
  • Check that the information you entered is correct and click on “Proceed to checkout”.

After a few minutes you will receive a confirmation email with the details of your order. From this moment on, we will take care of everything and as soon as the order is shipped we will notify you with another confirmation email.

More than 24 hours have passed and I have not received an order confirmation email

Check your spam folder. If this does not work, please contact us as there may be errors with the email address you registered with.

Can I cancel my order?

Unfortunately orders cannot be cancelled once they have been confirmed. You are welcome to return your order once received as indicated in our Return Policy.

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